Veterans Affairs Canada Service Standards

Veterans Affairs Canada Service Standards Veterans Affairs Canada (VAC) has set service standards to ensure quality and timely delivery of services and decisions. The department is currently conducting a review of these standards to ensure they report on the service experiences that matter most. New standards may be added and/or existing ones may be changed as a result. 2022-04-14 Veterans Affairs Canada vac.opengovernment-gouvernementouvert.acc@canada.ca Government and PoliticsInformation and Communicationsservice standardstargetresults 2015-2016 Service Standards XLS https://www.veterans.gc.ca/files/opendata/2015-2016-ServiceStandardsAndResults.xls 2015-2016 Service StandardsCSV https://www.veterans.gc.ca/files/opendata/2015-2016-ServiceStandardsAndResults.csv 2015-2016 Service StandardsXLS https://www.veterans.gc.ca/files/opendata/2015-2016-ServiceStandardsAndResults-FRA.xls 2015-2016 Service StandardsCSV https://www.veterans.gc.ca/files/opendata/2015-2016-ServiceStandardsAndResults-FRA.csv 2016-2017 Service StandardsXLS https://veterans.gc.ca/files/opendata/2016-2017_ServiceStandardsResults.xlsx 2016-2017 Service StandardsXLS https://veterans.gc.ca/files/opendata/2016-2017_ServiceStandardsResults_FRA.xlsx 2016-2017 Service StandardsCSV https://veterans.gc.ca/files/opendata/2016-2017_ServiceStandardsResults.csv 2016-2017 Service StandardsCSV https://veterans.gc.ca/files/opendata/2016-2017_ServiceStandardsResults_FRA.csv 2017-2018 Service StandardsXLSX https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/dbf6ff56-7f88-4277-b81f-1bad6ccd85fa/download/2017-18-vac-service-standards-and-results.xlsx 2017-2018 Service StandardsXLSX https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/c2b1fa85-9c0e-475a-b240-1efac70bfb92/download/2017-18-normes-de-service-et-resultats-pour-acc.xlsx 2017-2018 Service StandardsCSV https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/b508a9e6-99b8-4f0f-9688-7e37c265e2dc/download/2017-18-vac-service-standards-and-results.csv 2017-2018 Service StandardsCSV https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/16eb862c-884c-48a4-bddd-dcd7bfe34387/download/2017-18-normes-de-service-et-resultats-pour-acc.csv 2018-2019 Service StandardsXLSX https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/f0142efd-6551-41d8-893a-15b2aeed4584/download/2018-19-vac-service-standards-and-results.xlsx 2018-2019 Service StandardsXLSX https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/4ff03a24-7ad1-47cd-b8a7-a00e11b26935/download/2018-19-normes-de-service-et-resultats-pour-acc.xlsx 2018-2019 Service StandardsCSV https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/48674246-5e75-453f-9193-1e2317167539/download/2018-19-vac-service-standards-and-results.csv 2018-2019 Service StandardsCSV https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/4270e18d-c388-4044-bfae-0b272871b9f3/download/2018-19-normes-de-service-et-resultats-pour-acc.csv 2018-2019 National Client Contact Network ReportXLS https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/e29fe63e-6ffb-4727-9826-9778a88e9262/download/2018-2019-vac-national-contact-centre-network-report.xls 2018-2019 National Client Contact Network ReportXLS https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/90a1ebee-5c79-41b2-a510-7dfb7096b438/download/2018-2019-rapport-du-reseau-national-du-centre-des-contacts-dacc.xls 2018-2019 National Client Contact Network ReportCSV https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/7ca27609-033f-4132-b86e-cf9d10c31176/download/2018-2019-vac-national-contact-centre-network-report.csv 2018-2019 National Client Contact Network ReportCSV https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/900e5e2a-d587-4eb9-9d83-da5b97af9c78/download/2018-2019-rapport-du-reseau-national-du-centre-des-contacts-dacc.csv 2018-2019 National Client Contact Network Report Data DictionaryODT https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/a2bbc214-29a9-4a00-bf0e-19dd4dfdbf07/download/vac-national-client-contact-network-2018-2019-report-data-dictionary.odt.docx

Veterans Affairs Canada (VAC) has set service standards to ensure quality and timely delivery of services and decisions. The department is currently conducting a review of these standards to ensure they report on the service experiences that matter most. New standards may be added and/or existing ones may be changed as a result.

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