Search Records

Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC completes a software request within established service levels. Calculation / formula: Number of software requests completed...

This dataset is for the Status of Partner led Projects with ratings of Red, Yellow and Green. It provides the monthly count, target and Year to date values for every month.

This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests ordered against SSC Virtual Inventory completed within 10 days / total number of hardware requests ordered against SSC...

This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical...

Each January and July, SSC’s partners fill out a long-form questionnaire on trends in service delivery performance and engagement practices.

External Credential Management is a cyber authentication service provided by the Government of Canada to allow the public and businesses to securely conduct online business with various governmental programs and services. Use of this service is mandatory for Government of Canada departments and...

Legacy data centres are older facilities that serve individual departments or a cluster of departments. This dataset contains data on Legacy data centres and includes metrics such as the cumulative number of data centres closed, the number of data centres planned for closure and the square...

Data centre facilities availability is a key indicator for without the proper facilities, power, cooling and the computing equipment will not be able to operate. Data Centre Facilities represent the physical Enterprise Data Centre Facilities. Calculation / formula: Measured uptime ((Number of...

This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and External Credential Management. These services best represent CITS’ ability to secure IT infrastructure. Calculation /...

The Fixed Line (Landline) Phones service offering supplies and installs telephone systems, services and devices, including:Voice over IP (VoIP), Centrex, PBX and Key systems. This dataset provides the number of in service VoIP and Centrex lines for Shared Services Canada and its partner...