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The Privacy Act provides members of the public with the legislated right to access and request the correction of their personal information under the control of federal government institutions. The Act also imposes strict obligations related to the collection, accuracy, use, disclosure, retention...

This report presents the findings of the evaluation of the Partnerships Contribution Program (PCP), which covers the period between April 2008 and March 2011. This evaluation meets the Treasury Board Secretariat's requirement for evaluation coverage of all ongoing programs of grants and...

Policies related to the Career Impact Allowance.

The evaluation of the Community War Memorial Program (CWMP) was conducted to address the requirement for full evaluation coverage, as per the Financial Administration Act and Treasury Board's 2009 Directive on the Evaluation Function. An evaluation of the CWMP was also required prior to its...

Policies related to Prisoner of War compensation.

Veterans Affairs Canada has 60 points of service or responsibility centres, including regional and district offices that provide a wide range of services and programs. District offices provide direct service for programs, with regional offices providing functional direction and oversight. The...

Treasury Board, which sets the guidelines for all government departments in Canada, defines a service standard as "a public commitment to a measurable level of performance [that] clients can expect under normal circumstances." These standards help Canadians by formalizing the kind of service that...

Policies related to Health Care Eligibility.

As part of the ongoing monitoring and evaluation of service delivery, a cyclical audit was conducted to review the activities of the Quebec District Office (DO), the management control framework and the information used for decision making purposes. The Quebec DO was selected based on criteria...

Policies related to Long Term Care.