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3 datasets found
Monthly  Email and Workplace Technology  dataset 
  • Open Data

    Percentage of Software Requests Fulfilled Within Established Service Level St...

    Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC completes a software request within established service levels. Calculation / formula: Number of software requests completed...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV
  • Open Data

    Percentage of Hardware Requests Fulfilled Within Established Service Level St...

    This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests ordered against SSC Virtual Inventory completed within 10 days / total number of hardware requests ordered against SSC...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV
  • Open Data

    Critical Incidents

    This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV
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