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The Audit of the Veterans Independence Program (VIP) was approved by the Departmental Audit Committee in 2009. The objectives of the audit were to determine if: up-to-date policies and procedures were in place to support program delivery; program payments were accurately calculated and paid...

The purpose of this audit is to provide assurance that departmental activities with respect to the processing of overpayments are in compliance with policies, procedures, and regulations. The audit reviewed the overpayments of four programs: Disability Award, Disability Pension, War Veterans...

The evaluation of the Disability Benefits program was conducted in accordance with the Veterans Affairs Canada (VAC) Multi-Year Risk-Based Evaluation Plan 2014–19. The objective of the Disability Benefits program is to compensate Veterans/members and other individuals in recognition of the...

An overpayment occurs when benefits are paid to a beneficiary who has no entitlement or when benefits have been paid in excess of entitlement. Once an overpayment has been detected, Finance Division can collect, write-off, forgive or remit the overpayment. A remission is the cancellation of or...

The Privacy Act gives Canadian citizens and those present in Canada the right to access and request correction of personal information about themselves held by federal government institutions. The Act also outlines obligations related to the collection, retention, accuracy, use, disclosure and...

Policies related to the Assistance Fund.

The Veterans Affairs Canada Health Care Benefits Program provides eligible Veterans and other qualified individuals with benefits and services, such as medical, surgical and dental care, prosthetic devices and home adaptations, through 14 Programs of Choice. Program of Choice 13 – Special...

The Privacy Act gives Canadian citizens and those present in Canada the right to access and request correction of personal information about themselves held by federal government institutions. The Act also outlines obligations related to the collection, retention, accuracy, use, disclosure and...

The evaluation of Veterans Affairs Canada’s (VAC) Disability Pension and Disability Award Programs originated in the requirement to support the renewal of the Terms and Conditions of the Disability Award Program by March 2011. The Disability Award Program is part of the New Veterans Charter (NVC)...

An effective and efficient phone system is crucial to providing Veterans, their families, and service providers with access to information from Veterans Affairs Canada (VAC) staff. The National Contact Centre Network (NCCN) provides a central point of contact for external callers to obtain...