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Through online/telephone survey, benefit recipients have the opportunity to let the CRA know the level of their satisfaction in the service they received when first applying for Canada Child Benefits (CCB).

This indicator measures the performance of the CRA in issuing benefit payments.

This indicator measures the amount of annual incremental federal revenue generated as a result of additional Federal Budget initiatives used to support Government of Canada responsibilities and priorities and the Agency's ultimate outcome: "Canadians meet their obligations, non-compliance is...

Number of income tax and benefit returns prepared by volunteers in an effort to help Canadians who may not have the means or knowledge to prepare their own returns.

Based on how the Treasury Board defines service, the CRA has established an inventory of services to Canadians. E-enablement refers to the rate at which those services in the inventory are available online for Canadians to self-serve. This indicator measures progress against the CRA’s digital...

To support the Minister’s mandate commitment to deliver correspondence that is straightforward and easy to read, the External Administrative Correspondence (EAC) project aims to redesign 95% of CRA correspondence by May 2019.

Established for the purpose of Departmental reporting to the Treasury Board Secretariat, the Public Perception Index is a blended average score of four indicators, from three target audiences (individuals, small and medium businesses, and tax intermediaries).

This indicator measures the percentage of external service standards targets that were met or mostly met within 5% of their target.

The percentage of taxable individuals who paid their taxes on time.

This value is derived by dividing the total number Canadian businesses registered for GST/HST that filed a return divided by the number of active Canadian business with annual revenues greater than $30,000, plus the number of self-employed persons in Canada.