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The Access to Information Act gives Canadian citizens and corporations the right to have access to federal government records, subject to certain specific exceptions. The Act complements but does not replace other procedures for obtaining government information. It is not intended to limit in any...

An effective and efficient phone system is crucial to providing Veterans, their families, and service providers with access to information from Veterans Affairs Canada (VAC) staff. The National Contact Centre Network (NCCN) provides a central point of contact for external callers to obtain...

The Earnings Loss benefit is one of the supports available through Veterans Affairs Canada’s Financial Benefits Program. Earnings Loss is payable in recognition of the economic impact a military career-ending or service-related disability may have on the Veteran’s ability to earn income following...

This evaluation of the Intermediate and Long Term Care Programs was conducted in accordance with the approved Veterans Affairs Canada Multi-Year Risk-Based Evaluation Plan 2012-2017. The Veterans Independence Program Intermediate Care (VIP IC) Program and the Long Term Care (LTC) Program,...

Policies related to Group Health Insurance.

The Veterans Independence Program (VIP) was introduced in 1981 to respond to an aging demographic Veteran population and to help reduce long-term care (LTC) bed waitlists by providing care to Veterans at home. The national Veterans Affairs Canada (VAC) home care program assists qualified...

The audit of health related travel began in May 2009. The objectives of the audit were to assess compliance with governing regulations and policy; to assess the adequacy and accuracy of management information; and, to assess the control framework and test controls and verification processes. The...

Policies related to Attendance Allowance.

In 2012, Veterans Affairs Canada (VAC) and Service Canada entered into a Partnership whereby Service Canada would use their web, in-person and telephone services to provide general information on VAC’s benefits and services to individuals who visit Service Canada’s website, visit a Service Canada...

Policies related to Veterans Insurance.