Public Services and Procurement Canada (PSPC) has developed a “Virtual Assistant” pilot using artificial intelligence (AI) to help fix data discrepancies in pay and compensation services for departments and agencies served by the Pay Centre.
The Virtual Assistant is a case advisory tool that uses technology to improve data management processes and prioritize finding, sorting, and correcting data, all while keeping a human in the loop. The goal of the Virtual Assistant is to quickly sort and connect large amounts of information to help compensation agents by providing natural language conversations with document references and conduct calculations, making case processing faster and easier.
- Publisher - Current Organization Name: Public Services and Procurement Canada
- Licence: Open Government Licence - Canada
Data and Resources
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2024-07 Update - Backlog Reduction Leveraging Artificial IntelligencePPTXEnglish meeting_material PPTX
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2024-07 Update - Backlog Reduction Leveraging Artificial IntelligencePPTXFrench meeting_material PPTX
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GBA Plus Analysis Report - Virtual AssistantDOCXEnglish report DOCX
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GBA Plus Analysis Report - Virtual AssistantDOCXFrench report DOCX
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Data Stabilization Virtual Assistant ToolDOCXEnglish project_material DOCX
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Data Stabilization Virtual Assistant ToolDOCXFrench project_material DOCX
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2024-12 Methodology and Findings Report - AIVA Accuracy and Precision StudyDOCXEnglish report DOCX
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