2020-2021 Departmental Results Framework - 2020-2021 Departmental Results Framework - DRF Indicator 5, 13 and 24: Percentage of visitor, international student and temporary worker applicants who report they were satisfied overall with the services they received / Percentage of permanent resident applicants who report they were satisfied overall with the services they received / Percentage of citizenship applicants who report they were satisfied overall with the services they received