Survey of Citizen Satisfaction with the 311 Telephone Service
The City of Montreal, through its Client Experience Office, evaluates the level of citizen satisfaction with municipal services every two years. A first wave of satisfaction surveys took place in the fall of 2014. The City of Montreal satisfaction study brings together four surveys. This set presents the results and questionnaire of surveys related to citizen satisfaction with 311 services. The City of Montreal satisfaction study brings together three satisfaction surveys conducted among Montreal citizens, as well as a satisfaction survey of businesses in the City of Montreal: 1. [Citizen Satisfaction Survey for Community and Individual Services] (/city-of-montreal/citizen-satisfaction-survey); 2. Survey of Citizen Satisfaction with the 311 Telephone Service; 3. [Satisfaction survey among citizens of the nine largest municipalities in Quebec] (/city-of-montreal/survey-satisfaction-grandes-municipalites-quebec); 4. [Business Satisfaction Survey for Collective and Individual Services] (/city-of-montreal/business-satisfaction-survey). ### Objectives of the survey: - Measure the indicators associated with the overall evaluation of the service received; - Measure indicators specific to the stages of the lived experience; - Know the reasons for calls.
Made available by the Government and Municipalities of Québec
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- Publisher - Current Organization Name: Government and Municipalities of Québec
- Licence: Creative Commons 4.0 Attribution (CC-BY) licence – Quebec
Data and Resources
2016 resultsCSVFrench dataset CSV
2016 QuestionnairePDFFrench guide PDF
2014 resultsCSVFrench dataset CSV
2014 QuestionnairePDFFrench guide PDF
Original metadata (https://www.donneesquebec.ca)HTMLFrench website HTML
Electronic Mail Address: firstname.lastname@example.org