Departmental Results Framework indicators 2019-2020 Edition – Indicator 9: Percentage of services available online
Based on how the Treasury Board defines service, the CRA has established an inventory of services to Canadians. E-enablement refers to the rate at which those services in the inventory are available online for Canadians to self-serve. This indicator measures progress against the CRA’s digital strategy. This service initiative falls under the ministerial mandate priority and under the broader Government of Canada priority of an open and transparent government.
Formula/calculation: Sum of each service e-enablement rate divided by 18 services.
Measurement strategy: The percentage of the service’s activities that are completed online for each service, based on the number of the following applicable interaction points of the service (based on a Treasury Board Secretariat methodology): • account registration / enrolment • authentication • application • decision • issuance (final output) • issue resolution and feedback.
Services included: 1. T1 Income tax return filing 2. Authorize a representative 3. Goods and services tax (GST)/harmonized sales tax (HST) return filing 4. GST/HST rulings 5. T2 Corporation income tax return filing 6. Excise duty/tax return filing 7. Charity information return filing 8. Partnership information return filing 9. Canada Child Benefit (CCB) payments 10. GST/ HST credit payments 11. Children’s Special Allowances (CSA) payments 12. Working Income Tax Benefit (WITB) advance payments 13. Provincial and territorial tax credit payments 14. Provincial and territorial child benefit program payments 15. Formal review request (Appeals) 16. Trust income tax return filing 17. Business Number (BN) registration 18. Access to information and privacy
Note: Income tax rulings is excluded from the results as it is not suitable for e-enablement.
- Publisher - Current Organization Name: Canada Revenue Agency
- Licence: Open Government Licence - Canada
Data and Resources
Explanatory NotesHTMLEnglish website HTML
Explanatory NotesHTMLFrench website HTML
Departmental Results Framework Indicator 9: Percentage of services available onlineCSVEnglish dataset CSV
Departmental Results Framework Indicator 9: Percentage of services available onlineCSVFrench dataset CSV