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38 records found
  • Federal

    Veterans Affairs Canada Audit of Centralized Mail - April 2017

    The Centralized Mail initiative was designed in 2011 to direct all incoming Veteran documents to a central location in order to reduce Veteran and staff confusion resulting from multiple address choices. The Centralized Mail project commenced in 2011 and was fully operational by April 1, 2016....
    Organization:
    Veterans Affairs Canada
    Resource Formats:
    • HTML
    • PDF
  • Federal

    Audit of Veterans Affairs Canada's Telephony Service - June 2016

    An effective and efficient phone system is crucial to providing Veterans, their families, and service providers with access to information from Veterans Affairs Canada (VAC) staff. The National Contact Centre Network (NCCN) provides a central point of contact for external callers to obtain...
    Organization:
    Veterans Affairs Canada
    Resource Formats:
    • HTML
    • PDF
  • Federal

    Veterans Affairs Canada Evaluation of the Community War Memorial Program - Fe...

    The evaluation of the Community War Memorial Program (CWMP) was conducted to address the requirement for full evaluation coverage, as per the Financial Administration Act and Treasury Board's 2009 Directive on the Evaluation Function. An evaluation of the CWMP was also required prior to its...
    Organization:
    Veterans Affairs Canada
    Resource Formats:
    • HTML
    • PDF
  • Federal

    Veterans Affairs Canada Evaluation of Disability Benefits - August 2015

    The evaluation of the Disability Benefits program was conducted in accordance with the Veterans Affairs Canada (VAC) Multi-Year Risk-Based Evaluation Plan 2014–19. The objective of the Disability Benefits program is to compensate Veterans/members and other individuals in recognition of the...
    Organization:
    Veterans Affairs Canada
    Resource Formats:
    • HTML
    • PDF
  • Federal

    Veterans Affairs Canada Audit of Travel, Hospitality, Conferences and Events ...

    Travel, Hospitality, Conference and Event activities are essential to the effective delivery of government services. At Veterans Affairs Canada, these activities can include: a staff member travelling to a Veteran’s home to complete an assessment; refreshments being provided to guests of the...
    Organization:
    Veterans Affairs Canada
    Resource Formats:
    • HTML
    • PDF
  • Federal

    Veterans Affairs Canada Rehabilitation Services Evaluation - September 2014

    This Rehabilitation Services Evaluation was conducted in accordance with Veterans Affairs Canada's (VAC) approved Multi-year Risk Based Evaluation Plan 2013-2018. Established in 2006, the Canadian Forces Members and Veterans Re-establishment and Compensation Act (hereinafter referred to as the...
    Organization:
    Veterans Affairs Canada
    Resource Formats:
    • HTML
    • PDF
  • Federal

    Veterans Affairs Canada Audit of Hearing Loss Decisions - December 2014

    The Veterans Affairs Canada (VAC) Disability Benefits Program provides eligible Veterans and other qualified individuals with benefits under the Pension Act and the Canadian Forces Members and Veterans Re-establishment and Compensation Act. Hearing Loss is the most claimed service-related medical...
    Organization:
    Veterans Affairs Canada
    Resource Formats:
    • HTML
    • PDF
  • Federal

    Veterans Affairs Canada Audit of Program of Choice 12 - Related Health Servic...

    The Veterans Affairs Canada Health Care Benefits Program provides eligible Veterans and other qualified individuals with benefits and services, such as medical, surgical and dental care, prosthetic devices and home adaptations, through 14 Programs of Choice. Under the Veterans Health Care...
    Organization:
    Veterans Affairs Canada
    Resource Formats:
    • HTML
    • PDF
  • Federal

    Veterans Affairs Canada Audit of Business Continuity Planning - July 2014

    Business Continuity Planning (BCP) involves the development and timely execution of plans, measures, procedures and arrangements to ensure minimal or no interruption to the availability of critical services and assets. Business continuity plans outline the strategies, resources, and procedures...
    Organization:
    Veterans Affairs Canada
    Resource Formats:
    • HTML
    • PDF
  • Federal

    Veterans Affairs Canada Audit of Program of Choice 13 - Special Equipment - M...

    The Veterans Affairs Canada Health Care Benefits Program provides eligible Veterans and other qualified individuals with benefits and services, such as medical, surgical and dental care, prosthetic devices and home adaptations, through 14 Programs of Choice. Program of Choice 13 – Special...
    Organization:
    Veterans Affairs Canada
    Resource Formats:
    • HTML
    • PDF
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