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2 records found
  • Veterans Affairs Canada Audit of Service Standards - July 2012

    Treasury Board, which sets the guidelines for all government departments in Canada, defines a service standard as "a public commitment to a measurable level of performance [that] clients can expect under normal circumstances." These standards help Canadians by formalizing the kind of service that...
    Organization:
    Veterans Affairs Canada
    Resource Formats:
    • HTML
    • PDF
  • Veterans Affairs Canada Delegate Decision-Making Audit - December 2013

    In 2011, Veterans Affairs Canada initiated a five-year Transformation Agenda to respond to the changing needs and expectations of the Veteran population. The goal was to fundamentally change how the Department delivers programs and services. The targeted efforts of the Department included...
    Organization:
    Veterans Affairs Canada
    Resource Formats:
    • HTML
    • PDF
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