Departmental Results Framework indicators 2020-2021 Edition – Indicator 5: Service Satisfaction Index
This indicator measures the level of satisfaction with CRA’s services which is an indication of client-centric service. Client-centric service has been empirically shown to predict trust, which in turn promotes cooperation and compliance.
This indicator captures Canadian taxpayers’ and tax...
Organization:
Canada Revenue Agency
Resource Formats:
- HTML
- CSV