GC HR and Pay - Client Contact Centre Phone Menu Redesign Project
The Client Contact Centre’s (CCC) phone menu was improved to address feedback regarding its path ambiguity, limited reporting capabilities, and client confusion resulting from duplicate queue lines. The goal of usability testing is to evaluate how well the existing phone menu works and to determine which redesigned model has the highest client experience score.
- Publisher - Current Organization Name: Public Services and Procurement Canada
- Licence: Open Government Licence - Canada
Data and Resources
-
Change Management PlanDOCXEnglish plan DOCX
-
Change Management PlanDOCXFrench plan DOCX
-
Usability Testing: CCC Phone Menu Re-design ProjectPPTXEnglish presentation PPTX
-
Usability Testing: CCC Phone Menu Re-design ProjectPPTXFrench presentation PPTX
-
Usability Testing Summary ReportDOCXEnglish report DOCX
-
Usability Testing Summary ReportDOCXFrench report DOCX
Similar records