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Shared Service Canada's Customer Satisfaction Feedback Initiative data references how SSC is doing as rated by the departments and agencies it services. The clients provide input on a monthly basis rating our service from 1 to 5 (being highest) It is based on 6 criteria - Overall Timeliness, Timeliness when there is an outage, Ease of Access, Positive Outcome, Process Aspects and the Overall Engagement Experience.

The application allows you to select a specific department and view the information in a table format or a graph which can be filtered by year and the points above.

Developed by
Shared Services Canada
Device Formats
Date Published
June 12, 2019
  • Customer Satisfaction Feedback Initiative
  • CSFI
  • Shared Services Canada
  • SSC

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Submitted by Poppy Stopford on February 12, 2023 - 9:21 AM

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Submitted by open-ouvert on June 08, 2022 - 3:05 PM


This comment system leads to the team responsible for transparency and accountability work in the public service. We host datasets and records about many things, including statistics on immigration and visa applications, but we do not deal with these services directly.

For more information on how to apply for a Canadian visa or work permit, we recommend that you visit the websites below:
-Visitor Visa:
-Work Permit: 

For additional questions, we recommend that you reach out to Immigration, Refugees and Citizenship Canada directly. They can be reached through their Client Support Centre:


The Open Government team

Submitted by Nyina Londi Pa… on December 04, 2021 - 12:30 PM

Informations générales sur la procédure d'immigration pour étrangers en vue d'une formation universitaire