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Shared Service Canada's Customer Satisfaction Feedback Initiative data references how SSC is doing as rated by the departments and agencies it services. The clients provide input on a monthly basis rating our service from 1 to 5 (being highest) It is based on 6 criteria - Overall Timeliness, Timeliness when there is an outage, Ease of Access, Positive Outcome, Process Aspects and the Overall Engagement Experience.

The application allows you to select a specific department and view the information in a table format or a graph which can be filtered by year and the points above.

Developed by
Shared Services Canada
Device Formats
Date Published
June 12, 2019
  • Customer Satisfaction Feedback Initiative
  • CSFI
  • Shared Services Canada
  • SSC

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2 votes with an average of 3.00

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Submitted by Lynda on August 08, 2019 - 12:00 AM

I had my grandson since Jan 2017, I applied for the benefits this past spring, It was all good then less than a week later it wasn't and the benefit was clawed back. I have had to submit numerous papers from the Alberta Works , the dentist, my psysian, his school and somehow on the way to the next assessor the paper work submitted with the application didn't follow. I had to get more proof I had my grandson and today after the benefits were clawed back in June, I have no idea what is happening. I called CCB today and go figure another 4 to 6 weeks. Being Metis and part of the 60s Scoop this all is sure taking a toll on me. So the service from Winnipeg is horrible and slow.