Shared Service Canada's Customer Satisfaction Feedback Initiative data references how SSC is doing as rated by the departments and agencies it services. The clients provide input on a monthly basis rating our service from 1 to 5 (being highest) It is based on 6 criteria - Overall Timeliness, Timeliness when there is an outage, Ease of Access, Positive Outcome, Process Aspects and the Overall Engagement Experience.
The application allows you to select a specific department and view the information in a table format or a graph which can be filtered by year and the points above.
- Customer Satisfaction Feedback Initiative
- Shared Services Canada
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