Shared Service Canada's Customer Satisfaction Feedback Initiative data references how SSC is doing as rated by the departments and agencies it services. The clients provide input on a monthly basis rating our service from 1 to 5 (being highest) It is based on 6 criteria - Overall Timeliness, Timeliness when there is an outage, Ease of Access, Positive Outcome, Process Aspects and the Overall Engagement Experience.
The application allows you to select a specific department and view the information in a table format or a graph which can be filtered by year and the points above.
- Customer Satisfaction Feedback Initiative
- Shared Services Canada
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This comment system leads to the team responsible for transparency and accountability work in the public service. We host datasets and records about many things, including statistics on immigration and visa applications, but we do not deal with these services directly.
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