Next Gen user expo and engagement

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January 14, 2019

As part of our ongoing work to explore a future HR and pay solution for the government, I wanted to update you on our progress, particularly in terms of our efforts to engage and consult.

On December 13 we held a LeadersGC Twitter Chat, which is an online series hosted by public servants for public servants with nearly 4,000 subscribers. Throughout the hour we solicited feedback on NextGen and invited participants to submit their own questions to the NextGen team. We were very pleased with the high volume of interest, and I am happy to say that many participants praised the openness and transparency of our approach. We got some innovative suggestions, and a recap of the chat is now available on our website.

We are learning a lot from working in the open and we are soaking up the comments, feedback and questions we are receiving online from public servants across Canada.

As our next step, we will be engaging with public servants directly and in-person at user expos across the country. We are going to be putting the vendors to the test! The User Expo will give us an opportunity to, gather user insights as public servants will get an opportunity to test potential features of a new system and provide feedback. These user expos will be held both in the National Capital Region and in the regions starting next week and running through to February. Employees must remain at the centre of this process, and these sessions will provide further opportunity for hands-on input.

While this work serves as an opportunity to engage users across Canada, there is still much work ahead as part of the ongoing process to develop recommended options and plan for future testing and implementation.

As always, we are committed to working in the open and encourage you to connect with us and learn about our work via our website – Canada.ca/Next-Generation, online with our hashtag #NextGenHRPay, or by email.


Alex Benay

Chief Information Officer, Government of Canada

Alex Benay currently serves as the Chief Information Officer of the Government of Canada. Prior to this appointment, Alex was the President and Chief Executive Officer of the Canada Science and Technology Museums Corporation since .

From 2011 to 2014, he was Vice-President of Government Affairs and Business Development at OpenText. He has played a leadership role in Canada's digital industry, as well as in promoting the global shift to digital in organizations such as the G20, the Commonwealth Secretariat and the Olympics. Before joining OpenText, Alex managed various teams and programs at the Canadian International Development Agency, Foreign Affairs and International Trade Canada, Natural Resources Canada, and Library and Archives Canada.

Blog comments

Jeff Sayers - February 12, 2019

Where can I find the results of these events? (i.e. what did everyone say they wanted in a pay system?)

In reply to by Jeff Sayers

Amanda Bernardo - February 16, 2019

Hi Jeff,

For general results, you can visit our Twitter hashtags (#NextGenHRPay, #ProGenRHPaye) to see photos of our feedback wall which were taken at the end of each Expo. The data collected from the surveys will start to be analyzed in the coming weeks. Specifics on vendors will not be shared publicly due to the ongoing nature of the procurement process. However, we will work on sharing general feedback as we start to assess the data. Stay tuned!

Amanda Bernardo
Senior Advisor, NextGen

Anonymous - February 08, 2019

According to Corporate Services Branch, one of the Ottawa expos is held at "101 Tunney's Pasture" which isn't really an address. Nor have any times been communicated to us. I assume that's because no one wants us at these things.
#phoenix

Amanda Bernardo - February 16, 2019

Hello,

Apologies for not replying sooner given that this Expo has passed. Our website indicated that the expo was taking place on February 11 from 9:00am to 4:00pm (standard time for all expos unless otherwise specified) in the lobby of the Jean Talon Building. If your department's Corporate Services Branch advertised otherwise, we apologize that the correct information did not make it's way to you.

Our team is committed to working in the open and had advertised these events on January 11 in an effort to provide notice to public servants to attend. We very much want the feedback of all public servants.

To clarify, our Team is not responsible for Phoenix and feedback was not being sought on the current system per say but rather on three possible solutions that we are assessing as part of our agile procurement.

We are working on enhancing our communications in future to ensure public servants can participate and provide their feedback. Please check back to our website for future updates.

Thank you,
Amanda, Senior Advisor NextGen

Anonymous - February 07, 2019

I find that it is a great initiative to involve Public Servants in these Expos and discussions; however, there are many Retired Public Servants and/or Consultants who have worked with HR/Pay Systems, Procedures, etc for several+ years and find that there would be great value to the Govt and this project to include these individuals in the process - much of the experiences, corporate memories will be lost if not included.

Amanda Bernardo - February 16, 2019

Hello,

Thanks for your feedback! The NextGen Team is open to engaging with all public servants, including those that have retired. Some who have followed us online and through our website have actually attended some of our Expos - including those in Montreal and Place du Portage - and welcomed their feedback!

For anyone reading this interested in providing feedback, I encourage you to connect with us either via our website (submit feedback section on the home page) or to keep their eye out for future engagement opportunities where you can attend in-person (future engagements will be posted on our website timeline).

Great comment and thanks for sharing,
Amanda
Senior Advisor, NextGen

Tessie Genise - January 29, 2019

There seems to be a confusion of how long this user expo is. Can someone clarify the timeline please? Is it a full day from 9:00 to 4:00 or is it a drop in between 9:00 and 4? thank you

Amanda Bernardo - February 01, 2019

Hi Tessie,

Thanks for your message. The Expos are a drop-in event from 9:00am to 4:00pm to allow public servants to make time to engage with us during their work day.

Amanda
Senior Advisor, NextGen

Donelda MacDonald - January 28, 2019

Are there any sessions to be held for Atlantic Canadian public servants?

Amanda Bernardo - January 29, 2019

Hi Donelda,

The NextGen Team was recently in Darmouth, Nova Scotia last week, with previous engagements held in Halifax in September. Our first phase of engagements includes stops in Ottawa/Gatineau, Montreal, Dartmouth, Victoria, Edmonton and Winnipeg. This is certainly not the first nor the last opportunity public servants will have to engage with the NextGen initiative as we are continuously looking at furthering our engagements efforts across Canada.

Thank you,
Amanda
Senior Advisor, NextGen

Andrea Mcdonald - January 28, 2019

Could we get a bit more detail on the Edmonton session other than 9700 Jasper Avenue? What floor will they be on or is it just the main concourse?
Again is this just a drop in when you feel like it event between 8 and 4?

Amanda Bernardo - January 29, 2019

Hi Andrea,

The Edmonton session is being held in the centre atrium of 9700 Jasper - no registration required, simply a drop-in experience from 9:00am to 4:00pm.

We hope to see you there,
Amanda,
Senior Advisor, NextGen

Paul Gerin - January 28, 2019

Currently on Secondment with an Agency and did not hear anything about the Halifax/Dartmouth event on Jan 24th.

Interesting that the event was hosted in Dartmouth when the majority of public servants are in Halifax. Would have been nice to have received an email from our Directors / President.

Amanda Bernardo - January 29, 2019

Hi Paul,

I'm sorry to hear that communications were not shared about our event. The Dartmouth location was chosen given that our team engaged with public servants in Halifax in September.

This is certainly not the last opportunity public servants will have to engage with our initiative so we encourage you to check back on our website for future engagements.

Thank you,
Amanda
Senior Advisor, NextGen

Annie - January 22, 2019

Bonjour, je travaille en Mauricie et me rendre à Québec ou Montréal nécessite un déplacement de 1h30. Croyez vous pouvoir tenir une session plus près soit à Trois-Rivières? J'aimerais beaucoup participer car je travaille avec Phénix à tous les jours. Merci

Annie - January 24, 2019

Bonjour,

À l'heure actuelle, aucune exposition d'utilisateur n'est prévue pour la région de Trois-Rivières. Veuillez noter que l'Expo s'agit d'une des nombreuses opportunités d'engagement des utilisateurs et ne sera certainement pas la dernière. Nous travaillons continuellement sur les opportunités de dialoguer avec les fonctionnaires.

Si vous ne pouvez participer à aucun de ces événements, nous vous encourageons à consulter notre site Web ou à nous suivre sur Twitter via nos hashtags (#NextGenHRPay, #ProGenRHPaye) pour des futurs engagements.

Je vous remercie,
Amanda
Conseiller principal, ProGen

Amanda - January 24, 2019

Hi Nikki,

Thanks for your comment. The User Expos are a drop-in event throughout the day from 9:00 am to 4:00pm. While the Expo is taking place, public servants will have an opportunity to experience possible solutions, offer their feedback, and engage in user research in order to assist us in assessing user needs and preferences.

We hope to see you there,
Amanda
Senior Advisor, NextGen

HeatherB - January 18, 2019

Can someone please direct me to the schedule..... all I can find is the PSAC invite online. I'm not PSAC and not sure if it is open to everyone, or if this is a PSAC only event. Help?

Amanda Bernardo - January 21, 2019

Hi Heather,

The User Expos are open to all public servants. A list of locations is available here: https://www.tbs-sct.gc.ca/next-gen-prochaine/next-generation-human-reso….

Note that 1400 Merivale is only open to CFIA employees as we will be situated in the Cafeteria past security. An update to the website will follow shortly. All other events will be held in the lobbies of the buildings listed from 9:00am to 4:00pm.

Please note that this is one of many user engagement opportunities and will certainly not be the last. We are continuously working on opportunities to engage with public servants on an ongoing basis. If you cannot make one of these events, we encourage you to check back to our website or to follow us on Twitter via our hashtags (#NextGenHRPay, #ProGenRHPaye) for future engagements.

Thank you,
Amanda
Senior Advisor, NextGen

Amanda Bernardo - January 21, 2019

Hello,

At this time, we do not have any User Expos planned for the Toronto area.
Please note that this is one of many user engagement opportunities and will certainly not be the last. We are continuously working on opportunities to engage with public servants on an ongoing basis. If you cannot make one of these events, we encourage you to check back to our website or to follow us on Twitter via our hashtags (#NextGenHRPay, #ProGenRHPaye) for future engagements.

Thank you,
Amanda
Senior Advisor, NextGen

Stephanie - January 23, 2019

How do I lobby to get at least one expo in the GTA? There are more Federal employees in GTA than in Nova Scotia. The nearest expo is over 4 hours away.

aMANDA - January 24, 2019

Hi Stephanie,

As mentioned in our communications, we are continuously looking at opportunities to further engage with federal public servants on possible solutions. Our first phase of locations were based on department location, employee types, availability and proximity to other public servants. While we recognize that the User Expos planned do not reach public servants in every province, we hear your feedback and are looking at new ways to best expand our outreach to ensure we continue to receive a variety of feedback from across Canada. Please be sure to check back as we work towards our next phase of engagements.

Thanks again for feedback,
Amanda
Senior Advisor, NextGen

Marion - January 16, 2019

Hello. Is the participation of IRCC employees irrelevant? My ESDC colleague forwarded me the information regarding the User Expo. IRCC made no mention of that.

Clement - January 17, 2019

Same here, just found out about it today. Already missed the one closest to our office in Downtown Ottawa on the 14th, and not sure if I will be able to make it over to the one today at 101 Col By. Will there be more opportunities for engagement scheduled for Downtown Ottawa?

Amanda Bernardo - January 22, 2019

Hi Clement,

Thanks for your message! The nearest dates to the downtown core would be February 4 at 30 Victoria in Gatineau, February 6 at Terrasses de la Chaudière in Gatineau, or February 11 at Tunney's Pasture in Ottawa (Jean Talon Building).

This tour is not the first nor the last engagement opportunity the NextGen Team has planned so please be sure to continue to follow our website for updates on future engagement opportunities!

Thank you,
Amanda
Senior Advisor, NextGen

Amanda - January 17, 2019

Hi Marion,

Thanks for your comment. The feedback of all public servants is relevant in all that we do. The User Expo is designed to gather feedback from as many public servants as possible during the time frame currently in place - Jan 14 to Feb 11 2019 - as well as in the locations currently scheduled. Communications for this event were shared broadly with departments, as well as on our website. We appreciate your feedback and will continue to look at ways in which we can broaden our outreach to ensure public servants are aware of engagement opportunities near them and those forthcoming. We are certainly working on expanding our engagement efforts to continue to hear from public servants, as they are at the centre of this process.

If you were unable to attend today's event at Place du Portage, we will be nearby once again on the week of February 4 - with a full day planned from 9:00am to 4:00pm at 30 Victoria on Feb 4 and 10 Wellington on Feb 6.

We hope to see you there,
Amanda
Senior Advisor, NextGen

A - January 31, 2019

Hi there,
Previously worked at the Service Canada processing building located in Winnipeg and recently moved to a different department/location. The expo information was shared throughout the new department however upon speaking to my colleagues at the previous department and inquiring if they were attending, not one of them had heard of this. I've read your previous response stating "Communications for this event were shared broadly with departments". As Phoenix has directly affected numerous employees, I feel this is such an important event and therefore am disheartened that not everyone was made aware of it. Would you be able to clarify how and to who the information was shared (ADM's, DG'S, managers, team leaders..?) and who's responsibility it was to ensure it was shared to individuals other than at management level? It would be beneficial to pinpoint where the break in communication occurred so that this can be rectified for next time. Unfortunately, some departments and their respective management staff choose not to share information that would allow an employee to leave their workstation, because doing so would affect stats and productivity, hence my queries. Any info you can shed on the matter would be much appreciated!

Louis Cotte - January 21, 2019

I understand that my Union want the members to be involved in the selection process for the new pay system. Unfortunately, I doubt that we, as regular employees will be involved that much in the day to day pay operations. So, I would be more confident in the choice that will be maid if the members working in the pay field who have been hired to correct the many issues with Phénix would be part of the selection process.

Amanda Bernardo - January 21, 2019

Hi Louis,

Thanks for your feedback! The NextGen User Expo is an opportunity for all public servants, regardless of field or department, to offer their feedback on potential solutions and engage in user research activities that will help us assess user needs and preferences across the public service. Every public servant brings with them a perspective that helps us understand how to better design a solution that meets the needs of the public service, enterprise-wide.

With that said, we welcome everyone to participate and encourage you, if possible, to attend one of our expos to offer your feedback.

I look forward to seeing you there,
Amanda Bernardo
Senior Advisor, NextGen

Patrick T - January 16, 2019

Only 3/5 solutions were on display. no reason was given as to why. All three solutions were effectively the same from the front end. No information was given as to how either of the three solutions were built on the back end. at the very least programming languages and frameworks would have nice. Communication was sent a day beforehand about the expo, no time was give, location had to be hunted for, teams that are critical to the continued function of current HR solutions were not informed. Nothing mentioned about an in-house system, likely not even considered.

Amanda Bernardo - January 21, 2019

Hi Patrick,

Thanks for your feedback. Our website has since been updated to reflect that we are in the lobbies of the buildings listed (with the exception of 1400 Merivale, where we are in the cafeteria - open only to CFIA employees).

In an effort to engage with public servants on possible solutions, the User Expo was developed to gather feedback through a hands-on experience. Vendors involved in Gate 2 of our agile procurement process were invited to participate in the User Expo, in which three chose to participate. We unfortunately cannot comment on the official procurement as it is currently underway, but we hope that by testing some possible solutions that it can help us generate user feedback on what public servants would like to see in a new HR and pay solution.

In terms of other considerations for an alternative HR and pay solution, through Budget 2018 the NextGen Team was asked to identify viable market solutions for recommendation. This is the work our Team is currently mandated to lead on.

I can assure you that this is not the first nor the last opportunity that our Team will be engaging public servants, and we encourage you to continue to visit our website for updates on future opportunities, and to share your feedback. We're listening!

Thanks again,
Amanda
Senior Advisor, NextGen

Amanda Bernardo - January 25, 2019

Hello,

Please note that the 25 Huron Street location in Victoria, planned for January 28, will only be available to DFO employees due to accessibility/security reasons of the lobby.

Thank you,
Amanda
Senior Advisor, NextGen

Shawn Creamer - January 28, 2019

This is very frustrating to be receiving emails asking for members to attend this expo and then all of sudden have it for a closed group. As part of DND and probably the largest Federal employer in the area to have our group not allowed to attend this is very frustrating

Amanda Bernardo - January 29, 2019

Hi Shawn,

Thanks for your feedback! Location for the User Expos were selected based on department, employee type, proximity to other public servants and availability. In an effort to further our engagement efforts, the NextGen Team worked with DND staff to visit Naden Athletic Centre as we learned there was a large interest to share feedback. We hope you received this communication from your base yesterday and were one of the public servants we had the opportunity to speak to.

We are looking at ways to further our engagement efforts so please check back soon for future engagement opportunities.

Thank you,
Amanda
Senior Advisor, NextGen

Anonymous - January 16, 2019

I just checked the list to find out when the User Expo would be happening locally. Apparently there are no User Expos for the entire province of New Brunswick.

Amanda - January 17, 2019

Hello,

Thanks for your feedback. The User Expos planned between January 14 and February 11, 2019 are part of the NextGen Team's ongoing engagement efforts and are certainly not the first nor the last opportunity public servants will have to share their feedback. These locations were based on department location, employee types, availability and proximity to other public servants. While we recognize that the User Expos planned do not reach public servants in every province, we are currently looking at other ways to engage public servants across Canada to have your voices heard and included as part of this process. We are always welcoming your feedback online, whether it be through our website or Twitter using our hashtags #NextGenHRPay #ProGenRHPaye.

Please be sure to continue to follow our work and communications as we look at further expanding our engagement efforts.

Thanks again for your feedback,

Amanda
Senior Advisor, NextGen

Public Servant - January 21, 2019

The rollout of this expo has been very poorly organized and poorly communicated. We expect much better performance from an organization heafed by someone like Alex Benay. His staff seem to have lots of time to make nice online videos about him, but no time to do real communication about important issues like this.

Amanda Bernardo - January 22, 2019

Hello,

Thanks for your feedback. We are continuously looking at ways to enhance our communications strategy, including by leveraging feedback received from our website and social media platforms. We will certainly look at additional tools/platforms to best engage on the NextGen initiative to ensure public servants are aware of future opportunities.

Thank you,
Amanda
Senior Advisor, NextGen

Leanne Ridley - January 20, 2019

I was sorely disappointed with the dearth of regional Expo locations for people to test out the proposed solutions. Even more frustrating was that for the sole Expo in BC, the location is Victoria (when most federal depts work out of Metro Vancouver). I understand tight deadlines, but this lack of inclusion gives the perception (fair or not) of lip service to real concerns... and having experienced the wondrous failure that is Phoenix (PeopleSoft) as well as some less-than-steller implementations of SAP in other areas, I'm very much concerned that the new-gen system won't be any better than the current one.

Amanda Bernardo - January 22, 2019

Hi Leanne,

Thanks for your feedback. The planned User Expos are not the first nor the last engagement opportunity. Our team previously held an engagement session in Vancouver so to diversify our outreach, the planned User Expo in BC was planned for Victoria. This location was also chosen in an effort to engage with public servants from the Canadian Coast Guard who can offer insights to their unique employment challenges and experiences. We are constantly looking at ways to further this engagement so I encourage you to check back on our website for future opportunities.

In addition to the User Expos, UX testing is underway with a group of 200 public servants through the official procurement process, as well as testing with subject matter experts. Feedback through these UX/SME engagements will be used to evaluate possible solutions as part of our agile procurement process.

We are always open to feedback and use this to apply lessons learned and best practices throughout this process.

Thank you,
Amanda
Senior Advisor, NextGen

Panda - January 18, 2019

The government’s NextGen HR and Pay Team is hosting a series of User Expos across Canada which will allow members to try out potential payroll software that could replace Phoenix. The events will take place from 9:00 am – 4:00 pm in the lobbies of the buildings listed below.

Amanda - January 21, 2019

It will be hard for anyone not working in the immediate building to make these expos given the start and end times. I know I'm not alone when I say leaving my work for an extended period of time to participate will be difficult at best. I wish they could have been scheduled until 5 to accommodate more people.

Amanda Bernardo - January 22, 2019

Hi Amanda,

Thanks for your feedback. The scheduled times of the event were selected to offer some time for the Team to travel to the venue, set-up the kiosk, and take down. We hope public servants can leverage their lunch hour or breaks to attend a site nearest them. We recognize if travel is involved this may require more time, but we encourage you to speak with your management if this is an opportunity that interests you in order to allocate the time needed for you to engage with our Team.

We are continuously looking at ways to further our engagement so please be sure to check our website for new opportunities to engage with us. We are reading everyone's feedback and using it to ensure we can connect with as many public servants as possible.

Thank you,
Amanda Bernardo
Senior Advisor, NextGen

Mackenzie - January 15, 2019

Will there be more information forthcoming about the regional expos? The calendar link provided in the email from Communications only provides the date and address. What time does the expo run? Any other pertinent information we should know?

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