Brooke Struck - July 30, 2018
GEDS is great if you already know who you're looking for (and if they don't change jobs too frequently for GEDS to keep up with them—updates are slow).
But if you aren't working in the inner machinations of government, it's totally unclear who would be the relevant person to contact. For instance, who at Revenue Canada is the person to contact to confirm that your tax payment went through? Is there a "confirm my payment went through" directorate? And when communicating to figure out whether you complied in making your payment, should you call the communications officer, the compliance officer or the payments officer?
GEDS doesn't make the process of government any more transparent to regular people, it's just a handy address book for people who already know their way around.