Informal Request for ATI Records Previously Released

Organization: Canada Revenue Agency

Year: 2024

Month: May

Request Number: A-2023-169549

Request Summary: Issues and resolutions with the Canada Emergency Response Benefit (CERB) helpline, automated CERB application, issues with citizen receiving multiple deposits, procedures to recover amounts and delays, statistics on call wait times and any public communications regarding recovery issues and call wait times for the 1-800 line and the Debt Management Call Centre in Ottawa collections.

Disposition: Disclosed in part

Number of pages: 143

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This information is collected for statistical purposes and is published annually on the Government of Canada Info Source website. (www.infosource.gc.ca)

Academia: Those who are engaged in higher education and who require information for research purposes.

Business (Private Sector): Those who are employed by the private sector, including lawyers and consultants, and who require information for their business or on behalf of another individual.

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Please note To the extent possible, the institution will return the requested records in the format selected, but it may not be able to accommodate all electronic formats due to size limitations.
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