Informal Request for ATI Records Previously Released

Organization: Veterans Affairs Canada

Year: 2024

Month: March

Request Number: A-2023-00128

Request Summary: Requesting the following: 1. The department that is responsible for: a. medical accommodations b. medical accommodations for communication disabilities c. medical accommodations for pensioned conditions 2. The policies for: a. medical accommodations b. medical accommodations for communication disabilities c. medical accommodations for pensioned conditions 3. The process, procedures and directives relevant to situations where the Personalized Care Model contradicts or clashes with the One Veteran Model 4. Who has the authority to override departmental directives and policy especially as it pertains to satisfying medical accommodation requirements or the Personalized Case Model, or in general and how an individual ie: Veteran, their medical team, or their legal counsel, contacts this authority. 5. Training material and requirements for trauma informed training and the level of trauma informed training required of case managers, team leads and Area Directors. 6. The departments that assists veterans: a. who need trauma informed case managers b. who need communication accessibility for a communication disability (based on a pensioned condition) from case managers and c. who need both of the above from case managers. 7. With regards to the extension of treatment for pensioned conditions, who makes the determination of approval or denial, VAC or Medavie Blue Cross (MBC)? a. If VAC, what is the department and title of the person who makes the determination. b. What Policy do they use to make that determination c. Is this different for Veterans on or off of case management and if so, how. 8. The roles and responsibilities of case managers. 9. Departmental directives unique for: a. Foreign Country Operations b. Newfoundland office 10. Policies in relation to correctly gendering veterans, particularly transgender veterans who have documented their pronouns and identity in their file a. What happens when case managers and those in contact with the veteran, and their file, continue to misgender the veteran directly as well as on their file after it has been well documented not to. b. How VAC employees are alerted to pronouns and gender on a veteran’s file. 11. Do VAC employees have inclusivity training, if so what level and from who. If so, requesting the part about transgender individuals including the importance of correctly addressing and gendering people. From 2000-01-01 To 2024-02-13

Disposition: Disclosed in part

Number of pages: 444

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