Informal Request for ATI Records Previously Released

Organization: Immigration, Refugees and Citizenship Canada

Year: 2023

Month: June

Request Number: A-2022-26493

Request Summary: In 2020, Canada significantly limited opportunities for air travel to Canada as well as immigration services in response to the COVID-19 pandemic. In 2021, the IRCC’s Ministerial Centre for MPs and Senators (MCMPS) temporarily interrupted its services in response to the humanitarian and migrant crisis in Afghanistan in order to reassign staff to these efforts. In 2022, the MCMPS again reassigned staff to special units to respond to the humanitarian and migrant crisis in Ukraine. We are requesting any documents from 2019 to date showing, for each of these three crises, the following information regarding the MCMPS: *The number of employees assigned to MCMPS services before, during and after the crises; *The call volumes received annually or monthly at the MCMPS before, during and after the crises;*The volume of emails received annually or monthly at the MCMPS before, during and after the crises. Following these crises, a number of reassignments and limits to accessing the MCMPS were implemented in order to manage case volumes. Without a doubt, the managers making these decisions had all the data available to them that we have discussed here in order to make the necessary administrative decisions. As a result, these documents containing this data have undoubtedly been discussed and shared.

Disposition: All disclosed

Number of pages: 4

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