Informal Request for ATI Records Previously Released

Organization: Immigration, Refugees and Citizenship Canada

Year: 2023

Month: February

Request Number: A-2022-61047

Request Summary: Monthly Cit Tracker related stats: 1. No of webforms reporting technical issues in the tracker 2. No webforms reporting technical issues relating to tracker not sync'ing with GCMS or delay >48h in sync with GCMS 3. No of webforms reporting inability to create a tracker 48h+ after receiving AOR 4. No of webforms reporting pg stuck at "Loading/Chargement" 5. No of oaths missed because system failed to send "Notice to Appear" emails 6. No of tests and interviews missed because system failed to send emails 7. No of critical tracker bugs identified and number of bugs fixed Cit Tracker information: 1. min and max time taken for the tracker to sync with information in GCMS. Are there plans to improve this sync time to within 24h or real time? timeline? 2. Are there plans to send e-mail notification for updates in the tracker so users don't have to login and check every day? timeline? 3. Are there plans to make available for download all communication documents and PDF from within the citizenship tracker instead of sending it via e-mail? timeline? 4. Plans and timeline to fix critical tracker and missing e-mails 5. Reasoning for Tracker to show "Language skills", "Physical Presence", and "Prohibitions" with status "In progress" BEFORE files are transferred to DN. Pls provide all documents for the last 12 months up to and including Jan '23. Only provide the En ver. Only final versions or latest drafts of docs, and last complete email chains.

Disposition: All disclosed

Number of pages: 7

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