Organization: Canada Revenue Agency
Year: 2022
Month: June
Request Number: A-2018-106788
Request Summary: Any correspondence, email (from individuals at the EX-1 level and above), report, memo, note or record within the Canada Revenue Agency (CRA) as of January 1, 2016, dealing with any delays, issues or cost overruns with the new telephone system for the CRA call centre.
Disposition: Disclosed in part
Number of pages: 410