Organization: Immigration, Refugees and Citizenship Canada
Year: 2020
Month: November
Request Number: 2A-2019-18825
Request Summary: When IRCC hires call centre agents, these new hires have to undergo a 6 week training program. Please send me the materials for this training, both in English and in French. Include any written materials, references and videos
Disposition: Disclosed in part
Number of pages: 1762