Informal Request for ATI Records Previously Released

Organization: Immigration, Refugees and Citizenship Canada

Year: 2020

Month: November

Request Number: 2A-2019-18825

Request Summary: When IRCC hires call centre agents, these new hires have to undergo a 6 week training program. Please send me the materials for this training, both in English and in French. Include any written materials, references and videos

Disposition: Disclosed in part

Number of pages: 1762

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