Organization: Immigration, Refugees and Citizenship Canada
Year: 2023
Month: November
Request Number: 1A-2023-34685
Request Summary: All business lines provided to the following on how to deal with complaints, or how to deal with a customer who says let me talk to the person in charge: 1. Call centre; 2. CIOs; 3. CPCs, and 4. visa centres
Disposition: All disclosed
Number of pages: 7