Informal Request for ATI Records Previously Released

Organization: Veterans Affairs Canada

Year: 2022

Month: April

Request Number: A-2021-00106

Request Summary: Requesting protocols/procedures supplied to Case Managers or front line workers including documents provided to teams that deal with either over the phone or face-to-face clients that deal with abusive, threatening, harrassing or disruptive clients.

Disposition: Disclosed in part

Number of pages: 117

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This information is collected for statistical purposes and is published annually on the Government of Canada Info Source website. (www.infosource.gc.ca)

Academia: Those who are engaged in higher education and who require information for research purposes.

Business (Private Sector): Those who are employed by the private sector, including lawyers and consultants, and who require information for their business or on behalf of another individual.

Media: Those who are employed by a radio or television company, a newspaper or magazine, or any online newspaper or blog, etc., and who require information for media purposes.

Organization: Those who are working or volunteering for an organization and who require information for that organization.

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Please note To the extent possible, the institution will return the requested records in the format selected, but it may not be able to accommodate all electronic formats due to size limitations.
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Please Note: Institutions will work to respond to your request for this previously released package as soon as practical.
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