Informal Request for ATI Records Previously Released

Organization: Immigration, Refugees and Citizenship Canada

Year: 2022

Month: November

Request Number: 1A-2022-94274

Request Summary: It was brought to my attention that during my Canadian citizenship application process, the first security screening request from your agency to the Canadian Security Intelligence Service (CSIS) was stuck due to a system error, and was shown as "Submitted" in your Global Case Management System (GCMS) despite never being sent to CSIS. As such, I would like the following information from your department: 1. The number of (a) temporary residence, (b) visitor visa, (c) electronic travel authorization, (d) temporary resident permit, (e) permanent residence and (f) citizenship applications whose (1) security screenings and/or (2) criminality screenings were delayed due to the system error similar to the ones mentioned above, between 2020 and 2022. 2. The average time it takes for such an issue to be resolved, for each category as mentioned above of applications, between 2020 and 2022. 3. Whether there exists, and if so, the exact procedure or protocol for your officer(s) to follow in the event of such error. 4. Whether there exists, and if so, the exact procedure or protocol for your officer(s) to prevent such error or to perform routine checks. Please note that if any of such information mentioned above is exempted from disclosure due to relative provisions of the Access to Information Act, it shall not exempt other categories of information.

Disposition: All disclosed

Number of pages: 1

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