Informal Request for ATI Records Previously Released

Organization: Immigration, Refugees and Citizenship Canada

Year: 2021

Month: August

Request Number: 2A-2021-42581

Request Summary: With regards to IRCC's Management Action Plan as described at https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/management-action-plan-oic-recommendations.html; [1] please provide information related to the statement made in the Management Action Plan; "1.1.1 Established a process to cease the practice of claiming time extensions on frequent/bulk requesters." Please provide a copy of the "process" as well that is mentioned in the above statement. [2] With regards to the statement in the Management Action Plan "4.1.1 Complete data modelling and analysis of root causes driving clients to submit ATIP requests on case files to establish the correlation between IRCC's levels and ATIP volumes." Please provide a copy of the work done supporting this statement up to the date July 9th 2021. [3] With regards to the statement in the Management Action Plan "4.2.1 Complete the MyAccount case status information pilot for the Citizenship line of business." Please provide a copy of the work done supporting this statement up to the date July 9th 2021.

Disposition: All disclosed

Number of pages: 76

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