Informal Request for ATI Records Previously Released

Organization: Indigenous Services Canada

Year: 2023

Month: January

Request Number: A-2022-00249

Request Summary: Documents between January 1, 2021 to December 5, 2022 relating to the length of wait and hold times for callers to speak to someone when calling the Public Enquiries Contact Centre and the Secure Certificate of Indian Status Application Centre.

Disposition: Disclosed in part

Number of pages: 1102

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This information is collected for statistical purposes and is published annually on the Government of Canada Info Source website. (www.infosource.gc.ca)

Academia: Those who are engaged in higher education and who require information for research purposes.

Business (Private Sector): Those who are employed by the private sector, including lawyers and consultants, and who require information for their business or on behalf of another individual.

Media: Those who are employed by a radio or television company, a newspaper or magazine, or any online newspaper or blog, etc., and who require information for media purposes.

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Please note To the extent possible, the institution will return the requested records in the format selected, but it may not be able to accommodate all electronic formats due to size limitations.
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