Informal Request for ATI Records Previously Released

Organization: Immigration, Refugees and Citizenship Canada

Year: 2021

Month: July

Request Number: 2A-2021-39233

Request Summary: [1] Provide instructions in any documented format (including emails, meetings invites, training materials & operational guides) from January 1, 2021 to June 30, 2021 directing IRCC ATIP staff on how to handle, manage & respond to email inquiries from applicants & designated representatives inquiring about processing delays associated with their ATI request. [2] Provide instructions in any documented format (including emails, meetings invites, training materials & operational guides) from January 1, 2021 to June 30, 2021 directing IRCC ATIP staff on how to process ATI requests that include request for "the application, supporting documents & correspondences sent to and/or from IRCC". [3] Related to the consent form that accompanies an ATI request - Provide all instructions (including emails, meetings invites, training materials & operational guides) directing IRCC ATIP staff on how to detect tampering and how to validate/verify/authenticate the accuracy of the information on the consent form. Also, provide the instructions & procedures as to how client signatures on the consent form are validated when processing an ATI request. [4] To complete the IRCC ATI request at https://atip-aiprp.apps.gc.ca/atip/welcome.do an applicant has to solve a Google reCaptcha in order to successfully submit a request. Provide information as to when Google reCaptcha was implemented & why it was implemented. Also provide a copy of the Google reCaptcha Admin Console statistics for the last 90 days (until Jun 30, 2021)

Disposition: All disclosed

Number of pages: 4

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