Informal Request for ATI Records Previously Released

Organization: Immigration, Refugees and Citizenship Canada

Year: 2021

Month: April

Request Number: 2A-2020-64365

Request Summary: Final version Temporary Resident Program- provide an overview of the training and employee requirements for staff working as Agents at any and all Canadian locations who respond to Case Specific Enquiry submissions and Webform submissions. https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx is an example. Include overview of training given (if training manuals, provide those), staff expectations, job description, level of authority to make decisions, direction on how to elevate matters.Provide an overview of the training and employee requirements for staff working as Agents at any and all Canadian locations who respond to Case Specific Enquiry submissions and Webform submissions. https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx is an example. Include overview of training given (if training manuals, provide those), staff expectations, job description, level of authority to make decisions, direction on how to elevate matters.

Disposition: Disclosed in part

Number of pages: 2222

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