Organization: Immigration, Refugees and Citizenship Canada
Year: 2021
Month: April
Request Number: 2A-2020-64365
Request Summary: Final version Temporary Resident Program- provide an overview of the training and employee requirements for staff working as Agents at any and all Canadian locations who respond to Case Specific Enquiry submissions and Webform submissions. https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx is an example. Include overview of training given (if training manuals, provide those), staff expectations, job description, level of authority to make decisions, direction on how to elevate matters.Provide an overview of the training and employee requirements for staff working as Agents at any and all Canadian locations who respond to Case Specific Enquiry submissions and Webform submissions. https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx is an example. Include overview of training given (if training manuals, provide those), staff expectations, job description, level of authority to make decisions, direction on how to elevate matters.
Disposition: Disclosed in part
Number of pages: 2222