Informal Request for ATI Records Previously Released

Organization: Veterans Affairs Canada

Year: 2023

Month: August

Request Number: A-2023-00033

Request Summary: Requesting the following: 1) VAC's policy on outward communications with veterans and health care professionals. 2) Accessibility and accommodations policies in relation to veterans who have communication disabilities. 3) Receipt requirements for processing reimbursements. 4) Description of their roles in supporting veterans, as well as the relationships between, the VRO (Veteran's Relation Officer), CRO (Client Relation Officer), CRU (Client Relation Unit), and IRO (Inquires relation officer). 5) Information on VAC’s inclusivity and diversity unit. 6) Information relating to registered health professionals and subcontracting of services. 7) Information on any impact studies relating to meeting the needs of out of country veterans. 8) Veterans Independence Program policies regarding veterans independence supports for out of country veterans.

Disposition: All disclosed

Number of pages: 139

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