Informal Request for ATI Records Previously Released

Organization: Immigration, Refugees and Citizenship Canada

Year: 2020

Month: February

Request Number: A-2019-79913

Request Summary: I am requesting the following documents concerning the Client Experience Branch: copies of presentations describing the mandate, responsibilities, objectives, deliverables and organizational structure of the Branch; copies of documents, including training material, used to onboard new employees; list of daily, weekly and monthly reports prepared for or by the Director, Client Support Centre; statistical and data visualization reports prepared for or by the Service Insights and Experimentation Division and the Business Intelligence and Projects Unit since June 1, 2019 to December 4, 2019

Disposition: Disclosed in part

Number of pages: 795

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This information is collected for statistical purposes and is published annually on the Government of Canada Info Source website. (www.infosource.gc.ca)

Academia: Those who are engaged in higher education and who require information for research purposes.

Business (Private Sector): Those who are employed by the private sector, including lawyers and consultants, and who require information for their business or on behalf of another individual.

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Please note To the extent possible, the institution will return the requested records in the format selected, but it may not be able to accommodate all electronic formats due to size limitations.
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