Informal Request for ATI Records Previously Released

Organization: Employment and Social Development Canada

Year: 2024

Month: July

Request Number: A-2023-03688

Request Summary: ESDC would have performance metrics used to determine productivity of staff. Please provide an overview of the performance indicators/metrics used at the call centres across Canada. And send the monthly reports that the Manager or higher will receive (if not monthly, then whenever). Timelines: January 1, 2020, until present (March 8, 2024).

Disposition: Disclosed in part

Number of pages: 717

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This information is collected for statistical purposes and is published annually on the Government of Canada Info Source website. (www.infosource.gc.ca)

Academia: Those who are engaged in higher education and who require information for research purposes.

Business (Private Sector): Those who are employed by the private sector, including lawyers and consultants, and who require information for their business or on behalf of another individual.

Media: Those who are employed by a radio or television company, a newspaper or magazine, or any online newspaper or blog, etc., and who require information for media purposes.

Organization: Those who are working or volunteering for an organization and who require information for that organization.

Member of the Public: All other members of the public who require information for their own purposes.

Please note To the extent possible, the institution will return the requested records in the format selected, but it may not be able to accommodate all electronic formats due to size limitations.
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Please Note: Institutions will work to respond to your request for this previously released package as soon as practical.
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