Informal Request for ATI Records Previously Released

Organization: VIA Rail Canada Inc.

Year: 2020

Month: October

Request Number: 20-2023

Request Summary: I would like to obtain copy of any original written documents in VIA Rail’s possession regarding complaints made by customers concerning delayed trains, unhelpful staff, lack of hygiene and uncomfortable seating, for trains traveling from Montreal Central Station Quebec to Toronto Union Station Ontario. For the period of August 2019 to October 2019.

Disposition: Disclosed in part

Number of pages: 14

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