Informal Request for ATI Records Previously Released

Organization: Employment and Social Development Canada

Year: 2024

Month: September

Request Number: A-2023-03857

Request Summary: 1. List of security breaches at ESDC - Service Canada committed from employees’ computers and related to the unauthorized accessing of individuals’ information (from 1/1/2015 – most recent date available) 2. ESDC – Service Canada: work-from-home policy (from 1/1/2015 and any amendments up to the most recent date available) 3. ESDC – Service Canada: in-office work policy (from 1/1/2015 and any amendments up to the most recent date available) 4. ESDC – Service Canada: work policy as it relates to the protection and security of information (from 1/1/2015 and any amendments up to the most recent date available) 5. Data as it relates to employee performance (from 1/1/2015 to present date). This should include: 5.1. Average time to complete each work item (for EI Processing), including any changes in time from 1/1/2015 to present date 5.2. Average amount of cases completed (for Integrity Services Branch) per year, and distribution by type of cases, including any changes in this average number from 1/1/2015 to present date 5.3. Quality management data for EI Processing, Integrity Services, and Appeals Centre of Excellence, from 1/1/2015 to present date. 5.4. All other relevant employee production and performance data within ESDC – Service Canada, from 1/1/2015 to present date (March 23, 2024)

Disposition: All disclosed

Number of pages: 106

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