Organization: Canada Revenue Agency
Year: 2023
Month: October
Request Number: A-2022-155760
Request Summary: Performance targets for Canada Emergency Benefits Validation officers who are responsible for the first and second review of the application, including standard caseload per agent, caseload increase over time, number of files an agent is expected to work on, target completion rate per week or average number of completed files per week, differences between the procedures, and notetaking or performance targets.
Disposition: Disclosed in part
Number of pages: 23