Informal Request for ATI Records Previously Released

Organization: Immigration, Refugees and Citizenship Canada

Year: 2023

Month: July

Request Number: 1A-2023-38995

Request Summary: For many months now we've been receiving the following from the CSE and Webform department, after submitting documents: "We acknowledge receipt of the documents and wish to inform you that they have been added to the file. Please note, for technical reasons, they may not be visible in your online account." I want to know, in explicit detail, what these 'technical reasons' are, and exactly what IRCC is doing to fix this. Include any emails or reports related to this issue.

Disposition: Disclosed in part

Number of pages: 16

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