Informal Request for ATI Records Previously Released

Organization: Canadian Transportation Agency

Year: 2021

Month: January

Request Number: A-2020-00021

Request Summary: Clarification received (Sept 4, 2020): "Could you please specify what you mean by "Please do NOT include complaints received from the general public.."?" Does it mean that you do not want any documents (emails, briefing notes, etc.) relating to those complaints? Please explain. I mean I do not want to receive complaints from the public, as in Mr. X writing to complain. I do want any documents emails/briefing notes that relate to complaints. Do you seek for complaints documents (emails, briefing notes, etc.) leading to vouchers and refunds only? Please specify. -I do not. I mean, I seek records that talk about complaints and, if it applies, any potential remedies discussed. Our understanding is that you are seek for any documents (emails, briefing notes, etc.) relating to all CTA complaints for the provided timeline but not the complaint form itself. Do you agree? If not please specify. -I agree. Do you have a specific complaint you are seeking for and could narrow the scope of your request? Please provide. -I do not. I am not writing about any one particular complaint." Initial request:All records, including briefing notes and emails, involving air passenger complaints and suggested resolutions, including discussions about but not limited to vouchers and refunds, generated between March 1, 2020, and June 1, 2020. Please do NOT include complaints received from the general public.

Disposition: Disclosed in part

Number of pages: 12450

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