311 network performance and performance
The data set shows information related to the performance of the 311 service. The accountability report outlines the quarterly activities of the 311 Network, including: - Call volume processing - Email processing - Online requests - The performance of the service provided by telephone and email to customers The report presents in detail the various citizen requests, including requests for information, requests and complaints. It also allows you to know the most common topics. It thus enhances the information available under the [citizen requests] dataset (https://donnees.montreal.ca/ville-de-montreal/requete-311). Guided by the principles of accessibility and efficiency of services offered to citizens, the 311 Network has established standards for its telephone service and email processing. It undertakes to publish quarterly and annually the results of its performance and to report on their evolution in this portal. The 311 Service Center (CS 311) takes this opportunity to: - inform citizens about the performance of the 311 Network, the 311 Service Center and non-grouped boroughs; - highlight the highlights (improvements, points of vigilance, context elements) of each period covered by the report; - ensure that it can monitor the evolution of performance quarterly and annually; - optimize the dissemination of information and data internally (at within the city).
Made available by the Government and Municipalities of Québec
These resources are not under the control of the Government of Canada and the link is provided solely for the convenience of our website visitors. We are not responsible for the accuracy, currency or reliability of the content of this website. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through this link.
Visitors should also be aware that information offered by this non-Government of Canada site is not subject to the Privacy Act or the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language used by the site. With respect to privacy, visitors should research the privacy policies of this non-government website before providing personal information.
- Publisher - Current Organization Name: Government and Municipalities of Québec
- Licence: Creative Commons 4.0 Attribution (CC-BY) licence – Quebec
Data and Resources
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Annual performance - 311 network (cumulative data)CSVFrench dataset CSV
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Quarterly performance - 311 network (cumulative data)CSVFrench dataset CSV
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Quarterly Reporting - Joint Call Queue ParticipationCSVFrench dataset CSV
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Annual Reporting - Joint Call Queue ParticipationCSVFrench dataset CSV
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2020 Annual Report - 311 Network Performance and AccountabilityPDFFrench guide PDF
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2021 Annual Report - 311 Network Performance and AccountabilityPDFFrench guide PDF
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Q1 2021 Quarterly Report - 311 Network Performance and ReportingPDFFrench guide PDF
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Q3 2021 Quarterly Report - 311 Network Performance and ReportingPDFFrench guide PDF
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Q4 2021 Quarterly Report - 311 Network Performance and ReportingPDFFrench guide PDF
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Q1 2022 Quarterly Report - 311 Network Performance and ReportingPDFFrench guide PDF
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2022 Annual Report - 311 Network Performance and AccountabilityPDFFrench guide PDF
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Q4 2022 Quarterly Report - 311 Network Performance and ReportingPDFFrench guide PDF
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2023 Annual Report - 311 Network Performance and AccountabilityPDFFrench guide PDF
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Original metadata (https://www.donneesquebec.ca)HTMLFrench website HTML
Contact Information
Electronic Mail Address: donneesouvertes@montreal.ca