2013 Resident Satisfaction Survey (archived)

2013 Resident Satisfaction Survey (archived) As part of a periodic measurement of satisfaction initiated in 2012 and aimed at including the point of view of Montreal residents in the decision-making process, the City of Montreal mandated SOM to conduct the 2013 satisfaction survey. This wave specifically aims to assess the following dimensions: •The level of satisfaction with the quality of life in Montreal; •The evolution of the level of satisfaction with the quality of municipal services; •The importance given to municipal services and their relative priority; •The level of satisfaction with customer services and web services provided by the City of Montreal; •The ability to find information concerning municipal services and their relative priority; •The level of satisfaction with customer services and web services provided by the City of Montreal; •The ability to find information concerning municipal services and the appreciation of municipal services; contacts with representatives of the City of Montreal (311 service and Accès Montréal offices); •The means of communication used by the City of Montreal with Montreal residents. __Recent versions of the satisfaction surveys (standardized approach) are available in the following two sets:__ [Satisfaction survey for businesses with respect to City of Montreal services] (/city-of-montreal/business-satisfaction-survey) [Survey of satisfaction among citizens with respect to City of Montreal services] (/city-of-montreal/survey-satisfaction-citizens) 2024-09-25 Government and Municipalities of Québec donneesouvertes@montreal.ca Government and Politics Data visualizationHTML https://vuesurlesdonnees.montreal.ca/pub/sense/app/0cdbcc38-9eae-47e8-95f9-45572ce6eb7a/sheet/SH01/state/analysis 2013 Survey ResultsPDF https://donnees.montreal.ca/dataset/6adc7b95-cae9-476a-abd6-02af83fb87f1/resource/1bf13e20-ee50-4d4d-8ed4-fa8898aa34e9/download/r13436v2p2villedemontrealsatisfaction.pdf Glossary - 2013 surveyPDF https://donnees.montreal.ca/dataset/6adc7b95-cae9-476a-abd6-02af83fb87f1/resource/fa6e6879-eadf-40da-b5b6-c1eab3043226/download/lexiquesondage2013.pdf 2013 Survey ResultsXLS https://donnees.montreal.ca/dataset/6adc7b95-cae9-476a-abd6-02af83fb87f1/resource/eeffb313-5913-4826-b39e-e19fb8f65e9d/download/sondagedesatisfaction2013.xlsx 2013 Survey ResultsCSV https://donnees.montreal.ca/dataset/6adc7b95-cae9-476a-abd6-02af83fb87f1/resource/7d88765f-9658-4b5a-9dd5-8acd505bd4c3/download/sondagedesatisfaction2013.csv Original metadata (https://www.donneesquebec.ca)HTML https://www.donneesquebec.ca/recherche/fr/dataset/6adc7b95-cae9-476a-abd6-02af83fb87f1

As part of a periodic measurement of satisfaction initiated in 2012 and aimed at including the point of view of Montreal residents in the decision-making process, the City of Montreal mandated SOM to conduct the 2013 satisfaction survey. This wave specifically aims to assess the following dimensions: •The level of satisfaction with the quality of life in Montreal; •The evolution of the level of satisfaction with the quality of municipal services; •The importance given to municipal services and their relative priority; •The level of satisfaction with customer services and web services provided by the City of Montreal; •The ability to find information concerning municipal services and their relative priority; •The level of satisfaction with customer services and web services provided by the City of Montreal; •The ability to find information concerning municipal services and the appreciation of municipal services; contacts with representatives of the City of Montreal (311 service and Accès Montréal offices); •The means of communication used by the City of Montreal with Montreal residents. Recent versions of the satisfaction surveys (standardized approach) are available in the following two sets: [Satisfaction survey for businesses with respect to City of Montreal services] (/city-of-montreal/business-satisfaction-survey) [Survey of satisfaction among citizens with respect to City of Montreal services] (/city-of-montreal/survey-satisfaction-citizens)

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