Customer Satisfaction Feedback Initiative (CSFI)
About the Client Satisfaction Feedback Initiative Measuring customer satisfaction is essential to improving service delivery — a top Shared Services Canada (SSC) priority.
Our Customer Satisfaction Feedback Initiative gauges satisfaction on SSC service delivery. It:
helps identify areas that are performing well supports annual service reviews identifies areas for continuous service improvement.
- Publisher - Current Organization Name: Shared Services Canada
- Publisher - Organization Name at Publication: Operations and Client Services Branch
- Publisher - Organization Section Name: Service Strategy, Design and Analytics
- Contributor: AAFC, ACOA, CanNor, CBSA, CED, CFIA, CIRNAC, CNSC, CRA, CSA, CSC, CSPS, DFO, DND, ECCC, ESDC, FedDev Ontario, FIN, FINTRAC, GAC, HC, INFC, IRB, IRCC, ISC, ISED, JUS, LAC, NRC, NRCan, PacifiCan, PC, PCH, PCO, PHAC, PrairiesCan, PS, PSC, PSPC, RCMP, StatCan, TBS, TC, VAC
- Licence: Open Government Licence - Canada
Data and Resources
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Customer Satisfaction Feedback Initiative (CSFI)DOCEnglish guide DOC
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Customer Satisfaction Feedback Initiative (CSFI)DOCFrench guide DOC
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