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Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC completes a software request within established service levels. Calculation / formula: Number of software requests completed...

This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests ordered against SSC Virtual Inventory completed within 10 days / total number of hardware requests ordered against SSC...

This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical...

Data centre facilities availability is a key indicator for without the proper facilities, power, cooling and the computing equipment will not be able to operate. Data Centre Facilities represent the physical Enterprise Data Centre Facilities. Calculation / formula: Measured uptime ((Number of...

This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and External Credential Management. These services best represent CITS’ ability to secure IT infrastructure. Calculation /...

The Office of the Procurement Ombud (OPO) reviews procurement practices of federal organizations and provides recommendations for improvement, then conducts follow-up reviews within 2 years to ensure the recommendations have been followed. The information in this dataset records the number of...

The Office of the Procurement Ombud (OPO) receives complaints related to procurement activity with the Government of Canada. The information in this dataset records the number of complaints that were reviewed within the mandated 120 working days. Sections 8 and 17 of the Procurement Ombud...

Self-reported dataset of Global Affairs Canada's Departmental Results Framework Indicator 3.5.2

Accountability for pay is shared across the HR-to-Pay landscape, involving client departments’ HR and Finance functions as well as PSPC’s Pay functions. By consequence, accountability for addressing pay issues is shared across organizations (departments and agencies, TBS, PSPC). This metric...

The Office of the Procurement Ombud (OPO) holds a number of activities that are held to raise awareness and share information with Canadian suppliers, federal officials and other stakeholders. These activities are captured in OPO’s annual outreach plan and reported out on through OPO’s Annual...