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The Accountable Advances Regulations (AAR) permit departments to establish petty cash funds to assist in meeting specific operational needs. Each petty cash fund can be set up to a maximum of $2,000; individual transactions shall not exceed $200. Veterans Affairs Canada (VAC) currently has 78...

The Federal Health Claims Processing System is the automated system that processes health claims for Veterans Affairs Canada, the Department of National Defence and the Royal Canadian Mounted Police. To administer this large and complex system, Public Works and Government Services Canada...

Approval of a disability pension or award application requires the establishment of a relationship between the claimed disability or injury and service. Service and health records (SHR) that are held at the Department of National Defence (DND), the Royal Canadian Mounted Police (RCMP), or at...

Our Report on Plans and Priorities is tabled in Parliament in the spring of each year. This report provides Parliamentarians and Canadians with information on the Portfolio's plans and priorities over a three-year period, based on our strategic outcomes. Also included are financial tables showing...

The Ex Gratia Payments Audit was recommended for inclusion in the Veterans Affairs Canada (VAC) Multi-Year Risk-Based Internal Audit Plan 2010-2013 by VAC’s Departmental Audit Committee (DAC) on March 18, 2010. The purpose of the audit was to examine the adequacy of controls put in place for the...

Travel, Hospitality, Conference and Event activities are essential to the effective delivery of government services. At Veterans Affairs Canada, these activities can include: a staff member travelling to a Veteran’s home to complete an assessment; refreshments being provided to guests of the...

In the fall 2012, some family members raised concerns related to: the quality of care provided, complaints being ignored, room changes without notice, and staffing levels. All areas of concern were investigated; however, family dissatisfaction persisted. The Department’s expectation is that all...

VAC's Departmental Plan is tabled in Parliament in the spring of each year. This report provides Parliamentarians and Canadians with information on the Portfolio's plans and priorities over a three-year period. Also included are financial tables showing planned resources required to achieve VAC's...

Veterans Affairs Canada (VAC) provides a wide range of health care benefits and services to eligible program recipients as specified under the authority of the Veterans Health Care Regulations. These entitlements are made available under the Treatment Benefits Program and Veterans Independence...

The Access to Information Act gives Canadian citizens and corporations the right to access federal government records, subject to certain exceptions. The Act complements but does not replace other methods for obtaining government information. It does not limit in any way the access to government...