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The evaluation team examined Distributed Computing Services (DCS) provided by Shared Services Canada (SSC) to a group of client organizations on a cost-recovery basis. DCS encompass a range of services that support the provisioning and functionality of employee workstations and computing...

As part of its efforts to modernize how the federal government manages its information technology infrastructure, Shared Services Canada (SSC) initiated a comprehensive Government of Canada-wide business transformation hinging on six core infrastructure programs. These programs entail greater...

The objective of this audit was to provide assurance that appropriate governance and internal controls were in place for the House of Commons service level agreements related to the national coordination of Blue Pages listings.

Professional services contracts can be used to meet unexpected fluctuations in workload, to acquire special expertise not available in the public service or to fill in for public servants during temporary absences. This audit provides assurance that professional services contracts at Shared...

The objective of this audit was to determine whether Shared Services Canada (SSC) was implementing a security policy framework that was consistent with Treasury Board (TB) policies regarding security and whether Security Assessment and Authorization (SA&A) processes were in place and working...

Effective project management is critical for Shared Services Canada (SSC) to deliver on its mandate. To mitigate vulnerabilities in project management, the SSC Project Management Centre of Excellence (PMCoE) defined and implemented SSC’s Project Management Framework (PMF). A primary component of...

This audit provides assurance to the President of Shared Services Canada (SSC) and the Departmental Audit and Evaluation Committee that SSC’s account verification process for telephony services was effectively designed. The scope of the audit included the practices for certification for FAA...

The objective of the audit was to provide assurance regarding the adequacy and effectiveness of Shared Service Canada’s (SSC) corporate governance (structure, processes, controls and information for decision making) with a view to supporting efficiency, accountability and achievement of SSC’s...

The objective of the audit was to provide assurance on the adequacy of information technology (IT) asset management at Shared Services Canada (SSC) and to ensure compliance with government policies and SSC procedures. The scope of the audit included SSC’s IT asset management (ITAM) processes,...

The objective of this audit was to provide assurance that appropriate controls, processes and functions had been defined for Shared Services Canada (SSC) to proactively manage the demands of, and relationships with, its partners and clients. The scope of the audit included the controls,...