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As part of a periodic measurement of satisfaction initiated in 2012 and aimed at including the point of view of Montreal residents in the decision-making process, the City of Montreal mandated SOM to conduct the 2013 satisfaction survey. This wave specifically aims to assess the following...

Results, data and calculations of the City of Montreal's performance indicators, as part of the calibration procedures of the Ministry of Municipal Affairs and Housing (MAMH) and the Canadian Municipal Benchmarking Network (REMC). *It should be noted that the City of Montreal has not participated...

This set shows data related to overflows from the Southeast Interceptor during the 2015 summer season. These data were subject to special treatments (simulation and estimation efforts) to offer more flexibility to the prototypes developed as part of the Aquahacking 2016 event. This is a one-time...

This set shows the data related to inflow and effluent from the treatment plant during the 2015 summer season. These data were subject to special treatments (simulation and estimation efforts) to offer more flexibility to the prototypes developed as part of the Aquahacking 2016 event. This is a...

#Objectifs: * Assess knowledge of the project; * Assess the degree of agreement with the project;

#Objectifs: * Assess satisfaction with services and the citizen experience; * Identify priority sources of satisfaction, dissatisfaction, and improvements; * Measure adherence to certain service delivery change projects.

Survey to assess the familiarity and agreement of citizens of Quebec City with the Tramway project.

Objectifs: * Assess satisfaction with services and the citizen experience; * Identify priority sources of satisfaction, dissatisfaction, and improvements; * Measure adherence to certain service delivery change projects.

In order to remain in line with the needs and expectations of its citizens, the City wishes to measure their level of satisfaction with its services and to survey their opinion on the changes that could be made to them. She therefore undertakes a series of web surveys conducted by Léger...

#Objectifs * Assess satisfaction with services and the citizen experience * Identify sources of satisfaction, dissatisfaction, and priority improvements* Measure adherence to certain service delivery change projects.