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Data centre facilities availability is a key indicator for without the proper facilities, power, cooling and the computing equipment will not be able to operate. Data Centre Facilities represent the physical Enterprise Data Centre Facilities. Calculation / formula: Measured uptime ((Number of...

The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of the brokering service. The percentage will indicate the proportion of the requests that have been filled within the...

This availability indicator measures the % of time the cellular network / infrastructure is available, as provided by the contracted supplier(s). The indicator does not automatically monitor and measure the availability of individual user devices. Reporting the availability of cellular...