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This dataset is for the Status of Partner led Projects with ratings of Red, Yellow and Green. It provides the monthly count, target and Year to date values for every month.

This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical...

Each January and July, SSC’s partners fill out a long-form questionnaire on trends in service delivery performance and engagement practices.

The Fixed Line (Landline) Phones service offering supplies and installs telephone systems, services and devices, including:Voice over IP (VoIP), Centrex, PBX and Key systems. This dataset provides the number of in service VoIP and Centrex lines for Shared Services Canada and its partner...

In 2018, SSC launched the Services Survey. Each April and October, SSC’s partners fill out a questionnaire on the services SSC provides.

This dataset focuses on the e-mail services provided by Shared Service Canada to our partner departments. It does not include the legacy e-mail service metrics. This dataset includes items like the number of e-mail accounts, the number of accounts over 2 GB, number of Blackberry’s activated and...

This availability indicator measures the % of time the cellular network / infrastructure is available, as provided by the contracted supplier(s). The indicator does not automatically monitor and measure the availability of individual user devices. Reporting the availability of cellular...

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly...