Departmental Results Framework indicators 2019-2020 Edition – Indicator 8: Percentage of total volume of improved correspondence (i.e. changes to structure, design, language and format)

Departmental Results Framework indicators 2019-2020 Edition – Indicator 8: Percentage of total volume of improved correspondence (i.e. changes to structure, design, language and format) To support the Minister’s mandate commitment to deliver correspondence that is straightforward and easy to read, the External Administrative Correspondence (EAC) project aims to redesign 95% of CRA correspondence by May 2019. 2020-12-07 Canada Revenue Agency open-ouvert@tbs-sct.gc.ca Economics and IndustryCorrespondenceExternal Administration Correspondence (EAC)Correspondence redesigned Explanatory NotesHTML https://www.canada.ca/en/revenue-agency/programs/about-canada-revenue-agency-cra/income-statistics-gst-hst-statistics/departmental-results-framework/indicators-2019-20.html Explanatory NotesHTML https://www.canada.ca/fr/agence-revenu/programmes/a-propos-agence-revenu-canada-arc/statistiques-revenu-statistiques-tps-tvh/cadre-ministeriel-resultats/indicateurs-2019-20.html Departmental Results Framework Indicator 8: Percentage of total volume of improved correspondence (i.e. changes to structure, design, language and format)CSV https://www.canada.ca/content/dam/cra-arc/prog-policy/stats/departmental-results/2019-2020/drf-ind8-2019-20-eng.csv Departmental Results Framework Indicator 8: Percentage of total volume of improved correspondence (i.e. changes to structure, design, language and format)CSV https://www.canada.ca/content/dam/cra-arc/prog-policy/stats/departmental-results/2019-2020/cmr-ind8-2019-20-fra.csv

To support the Minister’s mandate commitment to deliver correspondence that is straightforward and easy to read, the External Administrative Correspondence (EAC) project aims to redesign 95% of CRA correspondence by May 2019.

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