Types of potential violations of the laws of the Office of Consumer Protection
This series of codes summarizes and groups the provisions of the laws whose supervision is under the responsibility of the Office de la protection du Consommation. An intrinsic severity level has been associated with each of these codes. These severity levels make it possible to systematize the prioritization of complaints received in order to be dealt with. The mechanism for prioritizing complaints as well as the intrinsic severity scale are presented in the [Guidelines for the process of prioritizing interventions in monitoring, analyzing and dealing with complaints] (https://www.opc.gouv.qc.ca/fileadmin/media/documents/a-propos/lignes_directrices.pdf “Guidelines”).
Made available by the Government and Municipalities of Québec
These resources are not under the control of the Government of Canada and the link is provided solely for the convenience of our website visitors. We are not responsible for the accuracy, currency or reliability of the content of this website. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through this link.
Visitors should also be aware that information offered by this non-Government of Canada site is not subject to the Privacy Act or the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language used by the site. With respect to privacy, visitors should research the privacy policies of this non-government website before providing personal information.
- Publisher - Current Organization Name: Government and Municipalities of Québec
- Licence: Creative Commons 4.0 Attribution (CC-BY) licence – Quebec
Data and Resources
Contact Information
Electronic Mail Address: donneesouvertes@opc.gouv.qc.ca